Does JB Case Scheduler work with paused status
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For orgs that have enabled Enhanced omni-channel a paused status is added to cases. This paused status is mainly for users that have cases assigned to them but need to pick up the case in a later stage. JB Case scheduler does not set the paused status at this moment as case status is usually something that is set by automations configured in the org itself, we do not want to interfere or jeopardize your automations. Click here for more info on pause case status.