Packaged apps
Salesforce leaves gaps that an admin cannot close with Flow, page layouts or permission sets. A service agent cannot schedule a case for a later date in Omni-Channel. A sales rep cannot see which Marketing Cloud Engagement emails a contact received without a connector that copies records into your storage. We build apps for gaps like these and publish them so any org can install them.
JB Case Scheduler is listed on AppExchange. JB Email Send Log is installed per org by following a documented install process, with our help during setup. JB Findock Marketing Triggers will ship as a managed package.
We have two packaged apps live and a third coming at the end of 2026:
- JB Case Scheduler for Service Cloud lets agents schedule a case for later and have Omni-Channel bring it back. It is free on AppExchange.
- JB Email Send Log shows Marketing Cloud email sends on Sales Cloud and Service Cloud records. It stores nothing in your org, unlike the standard Marketing Cloud Connector. It is not on AppExchange; it is installed per org through a documented custom install process. Pricing on request.
- JB Findock Marketing Triggers works with Marketing Cloud and FinDock. It is coming soon, with launch expected at the end of 2026, and the early-access list is open.
How JB Case Scheduler went from an idea to an AppExchange listing is told in the origin story on our blog.
Custom apps
Some gaps are specific to one organisation. Your users need a component, an object model or an integration that no packaged app provides and that clicks alone cannot deliver. We build those too.
How a project starts
A project starts with a request for information describing what your users cannot do today. We reply within one business day.
What you get
You get a Salesforce app built for your organisation, and support from the people who wrote it.
How we support what we build
Support comes from the builders. When you report a problem, the person who replies knows the code, because they wrote it.
Send questions, bug reports and feature requests through the Request information page. We reply within one business day. You can also email info@journeybuilders.eu.
Each live app has an installation guide, an FAQ and release notes on this site. The installation guide walks through the exact steps in Salesforce Setup, including how to uninstall. The release notes list, per version, what changed for the people using the app.
You install and upgrade JB Case Scheduler from AppExchange yourself, and the installation guide covers each step. You install JB Email Send Log per org by following the documented install process, and we assist during setup. Anyone who knows their way around Salesforce Setup can follow it.
Our Master Subscription Agreement sets out the terms for using our apps, including support and updates.