Ever stared at a deployment result in disbelief? You know you didn’t change that specific Flow – maybe you haven’t touched it in months – yet Salesforce insists on creating a brand new version. Even worse, this phantom version pushed …
Your customer service colleagues are the frontline heroes for your customers. They juggle incoming calls, emails, chats, navigate complex systems, find answers fast, and try to keep a smile (or at least a helpful tone) throughout. It's demanding! Repetitive tasks, …
It all started at a Salesforce Dreamin’ event. I heard someone share his story – he had an excellent idea for an app on the AppExchange but couldn’t build it himself because he wasn’t a programmer. This presentation really sparked …
Is your team struggling to manage customer cases that require follow-up at a later, specific time? We faced the challenge of agents manually tracking these cases, setting reminders, keeping cases open in their own name, or creating tasks. This often …
The joys of Salesforce org maintenance! Recently, I embarked on such a “spring cleaning” mission, targeting some ancient Visualforce pages that had long since been replaced by shiny Lightning components. Simple enough, right? Find the page, check dependencies, and delete. …
We’ve got some incredibly exciting news to share from the Journey Builders team! It’s a milestone we’ve been working towards with passion and dedication: Our JB Case Scheduler app has officially passed the rigorous Salesforce Security Review! 🎉 For anyone …
In our fast-paced digital world, freelancers often find themselves seeking new opportunities to upskill and stay relevant. With the flexibility that freelancing offers, it becomes essential to continually expand our knowledge and explore exciting certifications that can enhance our professional …
We are excited to announce that we have started registration for our in-person open training again. After two years of only hosting online and in-company training, we can now enjoy the benefits of person-to-person interaction again. We start with the …
In June this year, Salesforce MVP and acknowledged expert in Salesforce Marketing Cloud, Eliot Harper returns for two Journey Builders workshops. It was a pleasure having Eliot over last year to help developers advance their skills and prepare for their …
After initial implementation, starting to use Salesforce Marketing Cloud could be a little overwhelming. So much functionality and so many ways to create campaigns and journeys! This workshop deep-dives in how to use Journey Builder & Email Studio to deliver …