Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

Currently we only offer direct online payments via paypal and major credit cards
Cancel ahead of time
A course or workshop can be canceled up to 30 working days before the start of the course. Please send your cancellation requests to astrid@journeybuilders.eu.

Refunds:
- Within 30 days - No refund
- > 30 days before event - 100% refund

Replacement?
You can allow someone else to take your seat without extra costs. In that event notify us in advance via astrid@journeybuilders.eu.

Cancellation by Journey Builders
Journey Builders has the right to cancel the course or workshop due to insufficient participation, illness or any other form of force majeure. In that case, you will receive a cancellation e-mail and the full course fee is refunded. We do not refund any hotel, travel or other costs.
We offer direct online payments via paypal and major credit cards

Attending a course

This depends on the course. Please check the course description for more details or send us a message when in doubt.
Morning tea & coffee, lunch and drinks are provided at no additional cost.
We currently only offer in-person training events.
For workshops you do want to bring a laptop as we will usually have training excercises and offer hands on material. Masterclasses usually are high paced sharing sessions where you only need to bring something to write your notes on.
Usually, you will receive either a folder with printed course sheets or a digital version. This depends on the trainer and the format.

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