Payment must be received in full prior to the course start date. You must pay each invoice we issue within 30 days starting on the date issued. If you book on any course within 30 days before the course is due to start, then payment is due immediately.
Please submit cancellations to firstname.lastname@example.org. Registrants who do not attend on the day will be considered ‘no shows’ and will be charged the full course registration fee. A course or workshop can be canceled up to 30 days before the start of the course.
- Within 30 days of event – No refund, but free transfer to colleague
- > 30 days – 100% refund
Registrations cannot be transferred to another course; you can transfer your registration to a colleague without any costs.
Confirmation of your booking will be emailed to you automatically on receipt of your booking. Full joining instructions, including programme timings and special instructions will be sent no later than one week prior to the course or immediately for those booking within one week of the course date. Journey Builders will not be held liable for any transport or accommodation costs in the unlikely event of a course being cancelled.
Please note, due to circumstances beyond Journey Builders’s control, speakers, venue, content and timings may vary. Journey Builders reserves the right to cancel or re-schedule the event if necessary. In the case of cancellation by Journey Builders a full refund of course fees will be made. In the event of a re-schedule course fees will be transferred to the new date. Delegates who cannot make the revised date should follow the cancellation or delegate substitution procedures above, delegates will not be required to request cancellation 28 days before the course if the new date makes this impossible.
Photography and video
On occasions, Journey Builders takes photographs and videos which may be used to help promote our conferences and courses (both online and in print). By booking into a course/event you are confirming that you are aware of this and have no objections to your image or voice appearing in any material issued by Journey Builders after the meeting. However, if for any reason you do not wish Journey Builders to use your image or voice please let us know. We do not allow attendees to record (parts of) our courses.
Payment must be received in full prior to the webinar start date. You must pay each invoice we issue within 30 days starting on the date issued. If you book on any course within 30 days before the webinar is due to start, then payment is due immediately.
Registrants who do not access the live webinar will be emailed a recording of the webinar or sent the slides if no recording is possible after the webinar, and will be charged the full course registration fee.
Bookings made after the live webinar will be sent a link to a recording once full payment has been received. If payment is received and access to the recording is provided a refund will not be given .
Webinars are for individual use only and should not be shared.
A confirmation will be emailed automatically to confirm receipt of your booking. Joining instructions will be sent two days prior to the webinar or immediately for those booking within two days of the webinar date.
Please note, due to circumstances beyond Journey Builders’s control, speakers’ content and timings may vary. Journey Builders reserves the right to cancel the event if necessary and issue a full refund of course fees.
Discounts and offers
From time-to-time, Journey Builders may offer discounts on courses. Discounts are subject to availability, and only one discount code/offer can be redeemed per booking.
If you have any questions about the terms and conditions please email us at email@example.com.